Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

Special attention: In order to create a safe international environment, respond to the call for anti-epidemic. Please ensure that you are healthy and free from infectious diseases such as covid-19. We do not support returns and exchanges for such groups of people. Thanks for your understanding and cooperation with our work!

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused(without washing and undamaged, no impact on secondary sales)and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personal items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@vivien.vip.

Please contact our Customer service at service@vivien.vip to get the return address.

Refund / Exchange Time:

Returns will be refunded to the original form of payment within 1-2 working days after we receive your return. Please allow 2-3 working days after your return is received at our returns center for processing.

If you need the refund / exchange in a very short time, please contact our email, our customer service will communicate to help you try to get faster speed.

Exchange (if applicable)

When you order hair online, you might have chosen the wrong hair, wrong length, color don't match, size not fit,etc. It's never a problem to exchange the right hair as long as you contact us in time. Our return policy ensure that both parties feel fair and satisfied during the exchange process.

Please note, however, when starting the return policy, both parties will have certain losses in terms of time and money. This is inevitable. Please consider carefully before placing an order. So that we won't regret the lack of consideration and be willing to bear the corresponding exchange losses.